Cancellation & Return Policy:

While we pride ourselves on delivering the best, we understand that issues do arise, and a claim for refund may need to be made. We will do our best to ensure your satisfaction and respond in a timely manner. Please see our Cancellation & Return Policy below for issuing a claim.

Order Cancellation:

Order cancellations can only be made before the product has been shipped from our facility.  When an order is placed, it will be processed and shipped typically within one (1) business day after the order is confirmed. Please e-mail us at info@mangiainc.com or call us toll-free at (866) 462-6442 immediately to cancel your order.

Please note, once your order has been processed and shipped from our facility, we may no longer be able to cancel it. Should this be the case, we can help facilitate a refund upon delivery.

Shipping Related Issues:

We guarantee that products ordered and shipped from CarmelinaBrands.com will arrive in good condition. Should product arrive damaged, we will work with you to replace or refund, whichever is preferred.  We must be notified of any damage claims due to shipping within seven (7) business days of receipt of your order.  Shipping claims must be e-mailed to info@mangiainc.com along with pictures of the damaged product.

Product Quality Claims:

We are obsessed with the quality of our product.  Our goal is to ensure that you are 100% satisfied with our products and shopping experience.  Should you receive any product that is not to your satisfaction and non-conforming to our standards, please notify us immediately of the issue. We will do our best to correct the issue with a replacement or provide a refund. Please note that the product to be refunded should still be within its Best Before Date.

To help us notify our Quality Assurance Team of any quality related issues, we request that a brief description and photos of the claim are sent to us via e-mail at info@mangiainc.com.

In order to initiate a claim, please see below.

Refunds Policy:

Your refund will be credited back to the same payment method used to make the original purchase. Please email us at info@mangiainc.com to initiate a claim for a refund with your order number and a brief description to expedite the process.  All refunds will be for the order amount, minus any discounts and any shipping fees.  

Returns:

As food products, we are unable to accept returns. Unfortunately, grocery store locations selling Carmelina ‘e… San Marzano® and Carmelina Brands® are unable to accept returns for purchases made through our web site (store.carmelinabrands.com).

Contact Information:

For questions, shipping or quality claims, please contact us by e-mail at info@mangiainc.com, by telephone at (866) 462-6442, or U.S. mail at 1 Marconi, Bldg. F, Irvine, CA 92618 USA. So that we may best assist, please include sufficient information to identify yourself so that we can respond to your inquiries, such as your email address, a return telephone number or your home address. Please do not send credit card or other financial information to us by e-mail or U.S. Mail.